date:Jan 16, 2014
so theres no one training, for example, during that hour on the line, Mr. Moran said. Theres no one whos new to a position at that time. If were going to train people or help someone whos new to the position get better, well put them in at 3:00 in the afternoon or 4:00 in the afternoon until they become an expert.
With all four priorities fulfilled, the difference in speed of service is staggering, he said.
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