date:Apr 14, 2014
inconvenient delivery times being offered by retailers.
Berg said these two barriers to online shopping meant click and collect was becoming more attractive to customers and retailers.
She believes fulfillment is poised to be the next big battleground in retail.
Retailers should be readying themselves for this massive shift in shopping behaviour and thinking beyond traditional collection points, said Berg.
Retailers must be prepared to forge relationships with some unconventional partners in