date:Jul 03, 2014
stomers due to the elimination of high travel costs, says Andreas Itter, summarizing the benefits. With online service, even machine operators in conflict areas can be supported while service staff is not available on-site due to political riots.
Increased customer acceptance
Andreas Itter reports that many customers IT departments were initially reluctant upon hearing that interventions would come from outside the corporate network. But acceptance has improved with the verifiably secure conne